Delivery & Returns Information

Shipping costs

  • UK orders - FREE standard delivery
  • UK orders first class are dependant on the weight of total items purchased and selected shipping method. Recorded delivery options are available.
  • Europe, USA and rest of world - shipping is automatically calculated by the shopping cart at checkout, according to the weight of the order. Recorded shipping only.

Orders are shipped out by either Royal Mail or by courier, depending on the value and weight (and at our discretion).

Dispatch times

We ship orders every day from Monday to Friday (except for Public and Bank Holidays, etc.). Most orders placed before 6.30pm Monday - Friday and will usually be shipped within one to two business days of the order being placed.

Please Note: even if you elect to pay extra for the 1st class post, this does not guarantee that your order will be shipped the same day or the next day. Also, see the note below regarding Royal Mail delivery times.

Parcel sizes: the majority of our products are letterbox friendly. If you plan not to be at home to receive your order, please leave a note on your door for the postman to leave the parcel with a neighbour. Or, look for the Royal Mail note "Not Able To Deliver" and contact them ASAP for re-delivery or to pick up at your local post office otherwise your parcel will be sent back to us after five business days.

Do you ship to my country?

We ship to most countries, i.e. all countries in the European Union, USA, Canada, Australia and many others.

Which countries do you (bulk) ship to:

We ship to most countries, i.e. all countries in the European Union, USA, Canada, Australia and many others.

Delivery times

Royal Mail: For UK orders, Royal Mail states that 1st class Mail is delivered between 1 - 2 business days and 2nd class Mail (including 2nd class Recorded Delivery) is delivered within 2 - 4 business days (see the Royal Mail website for full details).

Delivery to destinations outside the UK varies from 5 to 10 business days. Please see the Royal Mail website for details. Parcels may also be held up by customs.

Courier: If we decide to ship your UK order by courier because of its weight or value, you will receive a notification email  (if you provided the correct email address and). Delivery by the courier takes typically 24-48 hours.

Please note: We post orders as quickly as possible. However, the delivery times mentioned above are NOT guaranteed - they are just approximate times provided by the mail carriers. Once we pass an item to a mail delivery service company, we cannot control delays and delivery times. Whilst we are sorry for any inconvenience caused by delivery delays, we cannot take any responsibility for them - though we will, of course, do everything we can to help you get your order in the quickest possible time.

Order status

You will receive two emails after you have placed your order and provided us with a valid email address:

  1. The first confirms that your order has been received and will contain your receipt; this email should arrive within approximately 24 hours.
  2. The second confirms that your order has been posted; this email should arrive within approximately one business day following authorisation of your credit card and verification of your information.
  3. If you do not receive our emails, please look in your spam or junk folders. If they are not found in there, you will have typed in an incorrect email address when completing the order form email address field.

Late packages

If your order appears to be late, please remember:

  • Courier deliveries only take place on business days (i.e. Monday - Friday, excluding holidays).
  • Delays to deliveries by Royal Mail do occur, and these are beyond our control. Please be patient, as usually, your item will arrive within a few days of dispatch. Always check your post box for an “unable to deliver” note, as most packages will be unable to fit in a standard post box and if a signature is required, they will not leave the item.

Please note: In some cases, Royal Mail do not leave an “unable to deliver” note. If your delivery has not arrived after five working days and you have not had an “unable to deliver” note left in your letterbox, contact your local post office or Royal Mail collection depot immediately, as it will usually be awaiting collection there. If parcels are not collected within seven working days, they are typically posted back to us. However, it takes around 30 days for us to receive returned packages. In these circumstances, a delivery charge of £3.00 minimum will apply to any orders that are required to be re-shipped to you.

I have received the wrong product(s)

If, despite our rigorous quality assurance and dispatch checking procedures, you feel that you have received the wrong product(s), please contact us as soon as possible and within 72 hours of receiving the product(s) in any event.

Delayed, lost or confiscated

The period before Royal Mail will accept that an item has been lost is 15 business days from the delivery due date for UK mail, and approximately 25 days for mail posted to anywhere outside the UK.

When placing an order with us, please take care to provide your full and correct address. In the event of lost mail due to incorrect address details being provided, we will not be able to refund you.

If you do not take delivery of the Products or supply adequate delivery instructions, we may cancel your order and retain the Products. In this event, we will refund you the price of the Products in accordance with our refunds policy (set out at clause 8 below), but you will still be liable to pay any delivery charges. Please note: in accordance with our shipping terms & conditions, a delivery charge of £3.00 minimum will apply to any orders that are required to be re-shipped to you and free shipping will not apply in these circumstances.

It is your responsibility to ensure that you are allowed to import any supplement you wish to purchase from the UK into your own country. If Customs officials in your country return your order to us, either because you did not have permission to import such supplements, or because such supplements are banned in your country, we will refund your order less the shipping costs incurred by us. Please check with your country's Customs officials to make sure that you are permitted to import any supplement before purchasing.

Our returns and refunds policy

Before returning a product to us, please contact us for a RNA number.

If you return a product to us un-opened (within 14 days) in the same condition as when it was sent out to you, a full refund will be given when the goods have been received, less the shipping costs and any other costs incurred due to the return. Nothing within these provisions shall affect your statutory rights.

Import duty

If you order Products from our site for delivery outside the UK, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order.

Please also note that you must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable for any breach by you of any such laws.

Please refer to our Terms & Conditions.

Important notice: Customs, in rare instances, may confiscate shipments containing locally prohibited products from entering into their respective countries. In the unlikely event that your purchase is confiscated, we accept no financial responsibility, and therefore will not offer any refunds for your order.

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